Return and Exchange
At Lunar Imports, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’ve made the process straightforward and hassle-free. Here’s everything you need to know:
Return Eligibility
To be eligible for a return or exchange, items must meet the following criteria:
Condition
Products must be unused, unopened, and in their original packaging.
Timeframe
Returns must be initiated within 30 days of receiving your order.
Proof of Purchase
A receipt or proof of purchase is required for all returns and exchanges.
How to Initiate a Return or Exchange
Contact Us
Reach out to our customer support team via email or phone to initiate the return or exchange process. Provide your order number and details about the item(s) you wish to return or exchange.
Return Authorization
Our team will issue a Return Authorization (RA) number, which must be included with your return shipment. This helps us process your return quickly.
Ship the Item
Pack the item securely in its original packaging, including all accessories and documentation. Clearly label the package with the RA number and ship it back to our designated return address.
Processing Your Return
Once we receive your returned item, we’ll inspect it to ensure it meets our return policy criteria. If approved, we will process your refund or exchange within 3-5 business days.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and you may be responsible for return shipping fees unless the return is due to our error.
Exchanges
If you need to exchange an item for a different size, color, or product, follow the same steps as outlined above. Once we receive the returned item, we’ll send out the replacement as soon as possible.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Questions or Concerns?
If you have any questions regarding our return and exchange policy or need assistance, don’t hesitate to reach out to our customer support team. We’re here to help!