FAQs
FAQs for Lunar Imports
Lunar Imports is a wholesale distributor specializing in high-quality products for resellers on platforms like Amazon, eBay, and Walmart. We offer seamless ordering, FBA prep services, and exceptional customer support.
To apply for a wholesale account, visit our website and complete the application form. We will review your application and notify you of your approval within 1-2 business days.
The minimum order value is $2,500. Please ensure your order meets this requirement to process successfully.
You can place an order directly through our website or by sending us an email with your desired product SKUs, quantities, and names. How to place an order ? complete guide
We accept only bank payment methods from business bank, including ACH transfers. For government agencies requesting net 30 terms, a 40% advance payment is required, with the remainder payable on net 30.
We offer free FBA prep services for our Amazon customers. If you know how to create an FBA shipment plan, please provide us with accurate FNSKU labels. If you need assistance, grant our dedicated support team child access to manage this for you.
We provide free shipping to all U.S. destinations. After placing an order, you'll receive prepaid shipping labels. For Amazon resellers, you can create your own shipment plan or provide us with child access to assist you.
Yes, you can store your inventory in our warehouse free of charge for up to 30 days after purchase. If you do not receive Amazon approval within this timeframe, you can request a replacement or full refund.
Orders typically ship within 4-5 business days after payment verification. You will receive tracking information once your order has shipped.
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return, contact our customer support team for a Return Authorization number.
Return and Exchange policy explained
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
We provide a letter of authorization and a paid invoice after the order is completed, which you can submit to Amazon to ungate your products.
You can contact our customer support team via email or live chat. Our dedicated team is here to assist you with any inquiries or support you may need.
Yes, you can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. We implement various security measures to ensure your data is safe.
There are no hidden fees, but please note that shipping costs are non-refundable in the event of a return, and you may be responsible for return shipping unless the return is due to our error.